Pre ordered product is shipped at the earliest opportunity as soon as the product arrives. We are unable to give a precise date but can normally provide a an indication of which month they are scheduled for. We apologise but can't be accountable for any slight delays.
- Free shipping is offered for all UK orders over £100.
- We use Royal Mail as our courier within the UK, providing the convenience of one-hour delivery slots via SMS and flexible re-delivery options.
- Please note that Next Day Delivery applies to the next working day; orders placed on weekends will be processed on Mondays for next-day delivery.
- Once your order is dispatched, you'll receive an email with a tracking number. We also offer guaranteed Saturday delivery at checkout.
- We use DHL EXPRESS for international orders, with shipping rates calculated at checkout based on your location.
- You'll receive a tracking number via email once your order is dispatched, and please allow 2 days from the dispatch email for delivery.
- Please note that we cannot ship adidas merchandise outside of the EU due to a rule implemented by adidas on January 1, 2013, which we must adhere to. We apologize for any inconvenience.
- International orders are limited to a maximum of two pairs of shoes under the flat rate; larger orders may incur extra charges.
- If you haven't received your order, please contact us with your order number for assistance.
Click & Collect
- Skip the wait for delivery by ordering online and collecting in-store!
- Please allow 24 hours before attempting to collect your order, or wait for our 'Order Dispatched' email confirmation.
- When you come to collect, bring a copy of your 'Order Dispatched' confirmation email and photographic ID (Passport, Driving Licence, or Student Card).
- Please note that all items must be collected from our Albert Road store only; items from our Linthorpe Road Mens and Ladies departments cannot be collected online.
- If you haven't collected your order within 14 days, it will be cancelled and refunded. For further information, please email us at firstname.lastname@example.org.