For orders returned to us within 14 days from the initial date of order our standard returns policy applies
Orders placed after Monday 21st November may be returned to us outside this 14 day period for an exchange or credit note, up until the 6th January 2013
RETURNS - SHOULD YOU NEED TO RETURN ITEMS UNDER ANY CIRCUMSTANCES, YOU MUST FIRST OBTAIN A RETURNS AUTHORISATION CODE - THIS CAN BE OBTAINED BY EMAILING US AT email@example.com. PLEASE AWAIT CONFIRMATION OF THIS CODE AS UNFORTUNATELY WE CAN NO LONGER ACCEPT RETURNS SENT WITHOUT AUTHORISATION.
Please ensure that your Returns Authorisation Code is clearly marked on the outer address label of your returned package. Please also ensure that the Returns number is also marked on your returns sheet (which is on the back of your invoice).
Should you require a new Returns form please email us at firstname.lastname@example.org and we will send you a new copy. Please refrain from returning items without an accompanying completed returns form.
Please also ensure that you have double checked the contents of your parcel, as all items returned are checked twice by our returns department and logged on file. We can only deal with items which we acknowledged as receiving.
Items purchased online within the UK can be returned to us from 14 days of order date for a refund.
Faulty returns must be sent back for inspection using our correct postal address (as below). Faulty items will be returned to the manufacturer for inspection purposes and if found to have a manufacturing defect you will be offered a refund or exchange. if a mistake has been made by ourselves we will credit the returning shipping costs with 2nd class recorded used.
Goods must be adequately sealed in original packaging. On returning footwear, the box should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so will incur a charge of £8.
Please note that Royal Mail may reject any package that is not adequately wrapped. Please include all information regarding your order and fault. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)
We regret that we are unable to offer refunds on any Sale items unless proven faulty outside of the 7 day ‘cooling off’ period as dictated by the UK Distance Selling Regulations. To take advantage of the Distance Selling Regulations please contact us prior to sending the goods back stating you wish to return them under this scheme.
We will be happy to offer a like for like, size exchange or credit note for any unwanted Sale items, provided the items are re saleable with all tags attached & in perfect condition. You must first obtain a Return number within 28 days of receiving the order.
EU and international returns
Items purchased online outside of the UK & outside of The EU can be returned to us within 21 days of customer receipt for a refund.
items purchased online and outside of the Uk but within the EU can be returned for a refund within 14 days of the goods first purchased.
We regret that items returned more than once and outside the 7 day distance selling act can be returned for a gift voucher or furhter exchange.
Please ensure that you declare the goods as ‘unwanted returns’ for customs. If you fail to do so, we shall be charged import duty by customs. We shall pass any such charge on to you when refunding your card / exchanging your goods. You should be able to find details about this in the documentation provided by most couriers
Unfortunately we do not refund shipping charges on overseas orders this does not affect your statuatory rights.
– if you are unsure, please contact your courier.
Should you need to return your goods, you will need to pay for the return postage.
Please send your goods to our returns department complete with a Returns Authorisation code to the following address;
1st Floor, 54/56 Albert Road, Middlesbrough, TS1 1QD, UK
We will do our very best to ensure that your refund is issued the same day upon receipt of your returned item(s), though we must stress that refunds may take up to several days to show in your account. Please refer to your card card issuer's terms and conditions for further information.
Please note, for items which have been purchased at the full RRP, we will re-send your FIRST exchange free of charge. For exchanges after this first time, re-shipping prices will be charged to the customer.
Items which are excluded from the above policy are Underwear, Swimwear and earrings. These are not refundable and cannot be exchanged. This does not affect your statutory rights.
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