Delivery & Returns

Delivery

Triads will normally deliver your order within 3 to 5 days.
International orders please allow 7-10 working days before contacting us

All UK orders, as per royal mail rate's
European orders are £10.00 per order
Rest of World orders are £15.00 per order
We will email you when your order has been dispatched.

If you have not received your order, please contact us quoting your order number.

UK Returns

We accept unworn returns for exchange or refund within 7 days.

Faulty returns must be sent back for inspection using our correct postal address (as below). If found to have a manufacturing defect you will be offered a refund or exchange.

Goods must be adequately sealed in original packaging. On returning footwear, the box should also be returned undamaged and as received. This must be wrapped in an extra outer layer. Failure to do so will incur a charge of £8. 
Please note that Royal Mail may reject any package that is not adequately wrapped. Please include all information regarding your order and fault. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)

EU and international returns

Should you need to return your goods, you will need to pay for the return postage.

Please send your goods to out warehouse at the following address.

Returns Department
Triads Limited
1st Floor 54/56 Albert Road
Middlesbrough TS1 1QD


Please ensure that you declare the goods as ‘unwanted returns’ for customs. If you fail to do so, we shall be charged import duty by customs. We shall pass any such charge on to you when refunding your card / exchanging your goods. You Should be able to find details about this in the documentation provided by most courier

– if you are unsure, please contact your courier.

-Please note, if you require an exchange, outbound shipping charges will apply.